I carry an experience of more than 18 yrs across Industries of  IT Hardware, Semiconductor and Loyalty and Rewards. As the  Director of Operations, I am responsible for ensuring seamless execution across all functional areas of our organization. My focus is on building operational excellence that supports scalable growth, customer satisfaction, and the successful delivery of our AI-powered platform for Employee Engagement, Channel Loyalty, and Customer Rewards.

I lead core operational processes — from project delivery and client onboarding to system optimization and cross-departmental coordination. By aligning people, processes, and technology, I help turn strategic goals into actionable outcomes.

With a keen eye for efficiency and performance, I work closely with leadership, product, technology, and client success teams to drive continuous improvement, ensure quality standards, and maintain agility in a fast-paced digital environment.